YOU MUST INCLUDE YOUR ORDER NUMBER WHEN YOU EMAIL US, OR WE WON'T BE ABLE TO PROCESS YOUR EMAIL
FAMILY HISTORY / COAT OF ARMS PRINTS TAKE 6-15 DAYS TO RESEARCH, AND ANOTHER 6-15 DAYS TO SHIP. THEREFORE, IT CAN TAKE UP TO 30 DAYS TO RECEIVE YOUR ORDER. IF IT HAS BEEN MORE THAN 30 DAYS, PLEASE EMAIL US AT THE EMAIL ADDRESS BELOW, AND LET US KNOW. THEY DO ALSO IN RARE INSTANCES GET LOST IN THE MAIL. PLEASE DON'T GET ANGRY WITH US UNTIL YOU HAVE EMAILED US. THERE IS OFTEN A LOGICAL EXPLANATION FOR YOUR ORDER BEING LATE.
Please also remember that unless you describe a coat of arms on your order form, we will choose one for you. There are usually MANY coats of arms from different branches of the family and time periods. Many people think there is only ONE coat of arms for a certain surname. This is usually NOT TRUE. If you decide after you receive your order that you got the wrong one, you will have to place another order for the one you wanted. Be sure to describe on the order form the exact coat of arms you want.
Orders over $90 qualify for Free Shipping within the U.S. (Use coupon code: FREESHIP).